Privacy Policy

1. Introduction

ase58 ("we," "us," "our," or "the Platform") is committed to protecting the privacy of all individuals who interact with our platform, whether as registered players, visitors, or prospective users. This Privacy Policy describes how ase58 processes personal data in connection with the operation of the online gaming platform accessible at ase58.app.

This Policy is aligned with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By accessing the ase58 platform or creating an account, you acknowledge that you have read this Policy and consent to the data processing activities described herein.

2. Data Controller

For the purposes of this Policy, ase58 acts as the Data Controller in respect of personal data collected from players registered on the platform. As Data Controller, ase58 determines the purposes and means by which personal data is processed and is responsible for ensuring that processing activities comply with applicable data protection legislation.

Questions or concerns about this Policy may be directed to the ase58 data privacy team via the contact details in Section 15 of this Policy.

3. Data We Collect

ase58 collects personal data in the following categories:

3.1 Registration Data. When you create an ase58 account, we collect your full legal name, date of birth, email address, Philippine mobile number, and the password you set for your account (stored in encrypted form).

3.2 Identity Verification (KYC) Data. To comply with Philippine gaming regulations and anti-money laundering obligations, we collect copies of your government-issued identification documents (such as UMID, PhilSys National ID, Driver's License, or Passport), your photograph or selfie as required for liveness checks, and proof of address or source of funds where applicable.

3.3 Financial Data. We collect information about deposits, withdrawals, and transaction history on your account. We collect the identifiers (account numbers, mobile numbers, or last digits) associated with the GCash, PayMaya, BDO, BPI, or Metrobank accounts you use, but we do not store full banking credentials on our systems.

3.4 Gaming Activity Data. We retain records of your game sessions, bet amounts, game outcomes, bonus claims, and wagering history. This data is required for audit purposes, dispute resolution, and responsible gaming monitoring.

3.5 Technical Data. When you use the ase58 platform, we automatically collect your IP address, browser type and version, device identifiers, operating system, time zone, and pages visited. This data is used for security, fraud prevention, and platform optimisation.

3.6 Communications Data. If you contact ase58 via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and compliance purposes.

4. How We Use Your Data

ase58 processes your personal data for the following purposes:

• To register and maintain your account on the platform;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To process deposits and withdrawals in Philippine Peso via supported payment providers;
• To provide customer support and resolve disputes;
• To monitor for and prevent fraud, money laundering, and prohibited conduct;
• To administer bonuses, promotions, and loyalty programmes;
• To send transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send promotional communications where you have consented to receive them;
• To fulfil our legal and regulatory reporting obligations;
• To improve the platform through performance analytics and user experience research;
• To enforce our Terms & Conditions and responsible gaming policies.

5. Legal Basis for Processing

ase58 processes personal data on the following legal bases as recognised under Philippine data protection law:

• Contractual necessity: Processing required to fulfil the account agreement and deliver the services you have requested;
• Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering laws, and tax reporting requirements;
• Legitimate interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where such interests do not override your fundamental rights;
• Consent: Processing for marketing communications and certain non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6. Data Sharing

6.1 Service Providers. ase58 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, game software providers, customer support infrastructure providers, and cloud hosting services. All such providers are contractually required to process data only as instructed and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities. ase58 will disclose personal data to Philippine gaming authorities, law enforcement agencies, and other competent regulatory bodies where required by law, court order, or in connection with any investigation into fraud, money laundering, or other criminal activity.

6.3 No Sale of Data. ase58 does not sell, rent, or otherwise transfer your personal data to third parties for their independent marketing or commercial purposes.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of assets involving ase58, your personal data may be transferred to the successor entity, provided that the receiving entity is bound by data protection obligations consistent with this Policy.

7. KYC and Identity Document Handling

Identity documents submitted during KYC verification are handled with enhanced security controls. Documents are uploaded exclusively through the secure portal within your ase58 account — never via email. Access to KYC documents is restricted to authorised compliance personnel and is logged for audit purposes.

KYC data is retained for the period required by applicable Philippine gaming and anti-money laundering regulations, which may extend beyond the closure of your account. After the mandatory retention period has elapsed, documents are securely deleted.

8. Cookies and Tracking Technologies

8.1 Essential Cookies. ase58 uses session cookies that are strictly necessary for the platform to function — for example, to maintain your logged-in status and remember your language preference. These cookies cannot be disabled without impacting your ability to use the platform.

8.2 Analytics Cookies. We use analytics tools to understand how players navigate and interact with the platform. This data is aggregated and anonymised where possible and is used exclusively to improve platform performance and user experience.

8.3 Marketing Cookies. ase58 does not place third-party advertising or retargeting cookies on your device without your explicit consent. If consent is given, it may be withdrawn at any time through your browser settings or by contacting support.

9. Data Retention

ase58 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering legislation;
• KYC identity documents are retained for the period mandated by applicable gaming and financial regulations;
• Communications and support records are retained for three (3) years;
• Technical and log data is retained for up to twelve (12) months unless required for ongoing investigations.

After applicable retention periods have expired, personal data is securely deleted or anonymised.

10. Your Rights

Under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by ase58:

• Right to be informed: You have the right to know how your personal data is being processed;
• Right of access: You may request a copy of the personal data ase58 holds about you;
• Right to correction: You may request correction of inaccurate or incomplete data;
• Right to erasure: You may request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to data portability: You may request a copy of your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the ase58 support team via live chat or by email at the address listed in Section 15. We will respond to verified requests within thirty (30) days.

11. Children and Minors

The ase58 platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under 21. If we become aware that an account has been registered by a person under 21, the account will be suspended immediately, collected data will be reviewed, and deposited funds will be returned in accordance with our Terms & Conditions. If you believe a minor has registered on ase58, please contact us immediately.

12. Data Security

ase58 implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls, regular security audits, and two-factor authentication options for player accounts.

While we take all reasonable precautions, no system is entirely immune to security risks. If you suspect that your ase58 account has been compromised, contact our support team immediately via 24/7 live chat.

13. Third-Party Links

The ase58 platform may contain links to third-party websites or services (for example, payment provider portals). Once you leave ase58.app, this Privacy Policy no longer applies. ase58 is not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any site you visit.

14. Updates to This Policy

ase58 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated to registered players via email or an in-platform notification before taking effect. The "Last updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised Policy.

15. Contact Us

For privacy-related enquiries, requests to exercise your data rights, or concerns about how ase58 handles your personal data, please contact our support team via 24/7 live chat on the platform.

You may also reach us by email — note this address is displayed as plain text only and is not a clickable link: [email protected]

Do not send copies of government-issued IDs, KYC documents, or bank account details via email. All identity documents must be submitted through the secure KYC upload portal within your ase58 account.

If you believe your data privacy rights have been violated and ase58 has not resolved your concern satisfactorily, you may file a complaint with the National Privacy Commission of the Philippines (NPC).